Privacy Policy
Last updated: 28 May 2026
This Privacy Policy explains how Hill Side Studios collects, uses, stores, and protects your personal information when you visit our website, contact us, submit an enquiry, or use our services.
Our website address is:
Hill Side Studios provides office spaces, creative workspaces, and soundproof studio hire in Newport City Centre.
1. Who We Are
Hill Side Studios is the data controller for the personal information collected through this website and through enquiries about our spaces and services.
Business name: Hill Side Studios
Website: https://hillsidestudio.co.uk
Phone: 07434 830737
Email: info@hillsidestudio.co.uk
Address: 137A, Commercial Street, Newport, Gwent, NP11 6EE, UK
For any privacy-related questions, please contact us using the details above.
2. Information We Collect
We may collect the following information when you use our website or contact us:
Information you provide through our contact form
This may include:
- Your full name
- Phone number
- Email address
- Business name, if provided
- Type of enquiry, such as office space, soundproof studio, meeting space, or general enquiry
- Preferred space size
- Preferred viewing date
- Your message
- Confirmation that you agree to be contacted about your enquiry
Technical information
When you use our website, we may automatically collect limited technical information, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Website usage information
- Form submission data for security and spam prevention
Email communication
If you contact us by email, phone, WhatsApp, or through our website, we may keep a record of that communication.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiry
- Arrange viewings
- Provide information about available office spaces or studio hire
- Send confirmation emails after you submit a form
- Contact you by phone, email, or WhatsApp about your enquiry
- Manage customer and prospective customer records
- Improve our website and services
- Protect the website from spam, abuse, and security issues
- Keep internal records for business and legal purposes
We do not sell your personal information.
4. Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for using your personal information.
We may rely on the following lawful bases:
Legitimate interests
We use your information to respond to enquiries, manage business communications, arrange viewings, and operate our website. This is necessary for our legitimate business interests.
Contract or steps before entering a contract
If you enquire about renting a space, booking the studio, or arranging services with us, we may use your information to take steps before entering into a contract.
Consent
Where we ask for your consent, such as agreeing to be contacted about your enquiry or receiving marketing communications, you can withdraw your consent at any time.
Legal obligation
We may need to keep or share certain information where required by law, regulation, tax, accounting, or legal processes.
5. Contact Form Submissions
When you submit a contact form on our website:
- Your enquiry is saved securely in our website admin system.
- A notification email containing your submitted details may be sent to Hill Side Studios.
- An automatic confirmation email may be sent to you.
- We may contact you using the details you provided.
We use this information only to respond to your enquiry and manage your request.
6. Automated Emails
After you submit an enquiry, you may receive an automated confirmation email from Hill Side Studios.
This email confirms that we have received your enquiry. It is not marketing unless clearly stated otherwise.
7. Marketing Communications
We will only send you marketing messages if we have a lawful basis to do so.
Where consent is required, we will ask for your permission first.
You can opt out of marketing messages at any time by contacting us.
We will still be able to contact you about your enquiry, viewing, booking, contract, or service-related matters.
8. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
- Make the website work properly
- Improve website performance
- Understand how visitors use the website
- Support advertising or marketing campaigns, if enabled
Cookies may be set by tools such as Google Analytics, Google Maps, Meta/Facebook Pixel, or similar services if they are added to the website.
You can control cookies through your browser settings.
If we use non-essential cookies, analytics cookies, or advertising cookies, we should provide a cookie notice or cookie preference option where required.
9. Google Maps and Third-Party Content
Our website may include embedded content such as Google Maps.
Embedded content from third-party websites may collect information about your device, browser, or interaction with that content.
Please check the privacy policies of those third-party providers for more information.
10. Who We Share Your Information With
We may share your information with trusted service providers where necessary to operate our website and business.
This may include:
- Website hosting providers
- Email service providers
- Website developers or technical support providers
- Analytics or advertising providers, if used
- Professional advisers, such as accountants or legal advisers
- Authorities or regulators where required by law
We only share information where necessary and only for legitimate business, legal, or technical reasons.
We do not sell your personal information.
11. International Data Transfers
Some of the services we use may store or process data outside the United Kingdom.
Where this happens, we will take reasonable steps to ensure your information is protected in line with UK data protection requirements.
12. How Long We Keep Your Information
We only keep your personal information for as long as necessary.
Typical retention periods:
- Website enquiry submissions: up to 24 months after the last communication
- Customer or booking records: for as long as needed to manage the service and meet legal/accounting requirements
- Email communications: for as long as needed for business records
- Website security logs: usually up to 12 months
- Marketing preferences: until you unsubscribe or withdraw consent
We may keep some information for longer if required by law or to resolve disputes.
13. How We Protect Your Information
We take reasonable steps to protect your personal information, including:
- Secure admin access
- Password-protected systems
- Access limited to authorised users
- Website security measures
- Secure hosting where available
- Regular updates and maintenance where practical
However, no website or online transmission is completely secure, so we cannot guarantee absolute security.
14. Your Data Protection Rights
Under UK data protection law, you have rights over your personal information.
Depending on the circumstances, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Request a copy of your information
- Withdraw consent where we rely on consent
To exercise your rights, please contact us using the details in this Privacy Policy.
We may need to verify your identity before responding.
15. Right to Complain
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner's Office.
Website:
The ICO is the UK regulator for data protection and information rights.
16. Links to Other Websites
Our website may contain links to other websites.
We are not responsible for the privacy practices, security, or content of other websites.
You should read the privacy policy of any external website you visit.
17. Children's Privacy
Our website and services are intended for businesses, professionals, and adults.
We do not knowingly collect personal information from children.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised "Last updated" date.
19. Contact Us
For privacy questions or requests, please contact:
Hill Side Studios
Website: https://hillsidestudio.co.uk
Phone: 07434 830737
Email: info@hillsidestudio.co.uk
Address: 137A, Commercial Street, Newport, Gwent, NP11 6EE, UK